Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
Unless otherwise noted, all images and content found on www.stoneleaftea.com and all associated websites, web pages, and domains are copyright Stone Leaf Teahouse LLC. Any unauthorized commercial use of content including but not limited to any images or text found on www.stoneleaftea.com and all associated websites, web pages, and domains is forbidden.
We are happy to share non-commercial use of content from www.stoneleaftea.com in weblogs, chat rooms, or other online forums, provided that the content is properly cited.
Trademarks
All trademarks, service marks and trade names of Stone Leaf Teahouse LLC used in the site are trademarks or registered trademarks of Stone Leaf Teahouse LLC.
Use of Site
Harassment in any manner on the site, including via e-mail, chat, or by use of abusive language, is strictly forbidden. Impersonation of others, including a Stone Leaf Teahouse LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Shipping Policy
We ship USPS Priority Mail, most often within 3 business days. You should receive your tea items from 1 to 7 business days. Canadian orders take more time. For other international orders, please contact info@stoneleaftea.com or call 01-802-458-0460.
Returns Policy
We want you to be happy. Teaware items broken in transit can be returned at no extra cost, and we will send a new item as soon as feasibly possible. If you were shipped the wrong item by our error, we will apologize profusely and will pay for return shipping and immediately ship you the correct order. Please contact us at info@stoneleaftea.com to let us know of any issues, and we’ll do our best to help you out! All the above are valid within 30 days of purchase date.
Return Orders can be shipped to: Stone Leaf Teahouse 111 Maple Street, Middlebury, VT 05753
Please Note: We no longer can accept returns of tea. Tea is food, we cannot resell it. Thus any returned tea is destined for the compost. Please keep in mind we are a small tea company…while large internet companies have had 100% return policies, it’s not viable for us. The good side of us being small, however, is that if you contact us, you can talk/email with a REAL LIVE PERSON, who cares about tea, you, & your tea experience. We will work with you to try to figure out if there’s something that can make the tea work for you!…whether changing steeping methods, home storage methods, or other suggesting other teas, we are committed to helping you.
Some notes on tea: Tea naturally changes over time!…due to so many factors that are beyond our control. An individual tea changes each harvest & while we try our best to have the taste profile be consistent, each harvest is unique! Part of what makes it great is what also can be challenging (like a lot of things, right?). We take tea storage seriously here, so commit to sending you the best possible tea from our Teahouse. We often ship our tea in compostable bags, which are meant to be temporary storage! We recommend transferring your tea into a tin, jar, or any clean container that is airtight and away from heat/light/off aromas. So many factors can effect the taste of your tea…from storage, shipment conditions, to the time of day you make it, where you are, or even what you ate previously! That’s why ask you consider this, and give the tea a chance.
Questions or comments regarding any policies and terms above, please send to info@stoneleaftea.com or call 802-458-0460.
…and now back to the tea.